1. Introduction
Anastasia Olympiou (website url address: https://anastasiaolympiou.com) appreciates your trust. She is a practitioner psychologist registered in Greece. As she resides physically in Norway, the psychological services under the protected title of ‘Psychologist’ are offered solely online to people who reside in Greece in the form of telehealth counselling. She offers Mental Health Coaching and Training to people around the world.
This Privacy Policy describes the practice of the company under the name “Anastasia Olympiou, Psychologist“, regarding the collection, use, storage and the disclosure of the Personal Data (as defined below) provided to us by the users of the website www.anastasiaolympiou.com as well as the content, products and services offered through the website.
Please visit and read this Policy often as changes might appear. By visiting this website and providing us with information, you accept the practices described in the Policy at that time.
2. Personal Data Protection Policy & Ethics Codes of Conduct
The applicable data protection law consists of the applicable national and Community legislation on the collection, use and disclosure of your personal data by us, including Regulation (EC) 2016/679 of The European Parliament and the Council, adopted on 27 April 2016 and put into effect on 25 May 2018.
According to Greek Law 991/79, Article 9, the Psychologist establishes the professional confidentiality and anonymity within the Ethics Code of Conduct and provides that:
- The Psychologist must keep absolute confidentiality of what they learn, or understand during the practice of their profession.
- Violators are punished in accordance with the provisions of Article 371 of the Criminal Code. The provisions of paragraphs 2, 3 and 4 of this article shall apply in this case as well.
Anastasia Olympiou is a legally registered psychologist in Greece and acts according with the
- Professional Qualification European Directive (https://www.europsy.eu/policies/professional-qualifications-directive-200536ec).
- Code of Conduct of the Association of Greek Psychologists (SEPS) (http://www.seps.gr/index.php/kodikas-deontologias) (available only in Greek)
- Code of Ethics of the British Psychological Society (BPS) (https://www.bps.org.uk/news-and-policy/bps-code-ethics-and-conduct)
3. DATA COLLECTED
DATA STORAGE LOCATION
We provide mental health counseling online to Greek residents. Our hosting provider Domene AS is located in Norway and adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Domene AS privacy policy, please see here: www.domene.no (available only in Norwegian).
PERSONAL DATA
Personal Data refer to any personal information that you might provide including name/surname, date of birth, age, gender, address, contact details, IP address etc. We collect, use or treat your Personal Data in accordance with this Policy and in accordance with the Applicable Privacy Policy. No data are collected when you visit our website. See below which data are collected and when.
REGISTRATION DATA
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
PURCHASE DATA
To receive product support, you have to have one or more purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
All e-mails and contact forms are received solely by Anastasia Olympiou, the Psychologist; no automated or any other disclosures of your personal data to any third-parties outside the psychologist’s business are or will ever take place.
The collected data may include any but limited to the following: your full name, e-mail address, a contact telephone number, place of residence, your questions/comments, a brief outline of the issue you would be interested to work on with the Psychologist.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
4. SPECIAL NOTE FOR MINORS
The Psychologist provides counseling services only to adults, adult couples and groups of adults. Minors under the age of eighteen (18) and persons who have no full capacity to act in accordance with the jurisdiction applicable in their case are prohibited from communicating to us through the Website by telephone or in any other way their Personal Data without the prior consent of the person or persons exercising parental responsibility for them. We ask those persons not to submit information to us.
5. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Instagram API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Instagram server until you consent to it. See their privacy policy here: Instagram Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
6. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
None of these elements can or will ever be linked to the identity or other Personal Data of individual users.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
7. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
8. HOW LONG WE RETAIN YOUR DATA
If you register on our website, we store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Anastasia Olympiou can also see and edit that information.
9. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
10. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. The platform owner permits residents of the European Union to use its Service. Therefore, it is the intent of the platform owner to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
11. THIRD PARTY WEBSITES
This website contains external links that may redirect you to third party websites. These third party websites are not screened for privacy or security compliance by the psychologist, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. The Psychologist bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
Please be aware that the Psychologist uses a web server located in Norway, thus, your data is processed abroad. Norway is a country following the European Data Protection Law so rest assured that all your personal data are treated (collected, stored) in compliance with national legislation and/or any other legislation in force.
In the rare case that data processing need to be conducted in a server located outside the European Economic Area (EEA), the legal framework is, in all cases, in full compliance with the provisions and safety level prescribed by Regulation(EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Rest assured that your personal data is transferred, stored and processed in compliance with the relevant safety standards provided for in the Regulation above and in accordance with the terms of this Personal Data Protection Policy and the current laws on data protection. The Psychologist cooperates with servers and website constructors offering cookies which are compliant with EU’s Personal Data Protection Regulation.
12. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary to the Psychologist, for legal purposes, to release your information as permitted or required by law in response to a court order, public order or order of any person or administrative body with legal authority to compel disclosure of such information. If we have reasonable grounds to believe that your Personal Data might be useful in investigating improper or illegal activity, we may disclose such information to law enforcement agencies or other appropriate research authorities.
You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
13. DATA STORAGE DURATION
Your data is stored and retained for two (2) calendar years, starting from the time of your last contact with us, unless there is an obligation to keep the information for a shorter / longer period than the law, or if it is required in the context of some or to fulfill our business relationship or for purely administrative purposes of the Company.
You have the right to ask for your data to be withdraw and permanently destroyed earlier as described below in paragraph 14.
14. RIGHT TO DATA ACCESS, EDITION OR DELETION
With respect to your Personal Data, you retain, among other things, the rights to information, access, EDIT and deletion. In this context, at any time you may have access to your Personal Data that we maintain in databases to modify, correct or update this data, even to oppose – at any time and for any reason – the processing of Personal Data relating to you, as well as to revoke your consent with regard to their processing or to request their permanent deletion from the Company’s records. To do this, please follow the steps that will be listed each time in the message you receive through the relevant communication medium (such as e-mail or sms messages).
If you wish to withdraw your consent from all our newsletters and your consent to the use of your Personal Data for the purposes of marketing, promotional products and / or services, then you can use the subscription revocation link (‘ unsubscribe ‘) as it refers to the messages you have received. Alternatively, you can contact the Psychologist by e-mail info@anastasiaolympiou.com. Please note that we may need to ask you to verify your identity before proceeding with your request.
You retain your right to ask for the permanent withdrawal and deletion of your Personal Data maintained in our records, by contacting the Psychologist via e-mail info@anastasiaolympiou.com. We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to have recourse to the Data Protection Authority and ask for our response or our failure to act.
In the event of a deletion request from you:
(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).
- b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.
- c) Taking into account the available technology and the cost of implementation, we will take reasonable technical and organizational measures to inform other processors processing for you our Personal Data, as specifically mentioned above, that you have requested the deletion by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data.
Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.
15. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.